Terms of service: Reels Studio and Animation Studio

1. Seller

• Look Arts Vision, Akelei 76, 4102 JM Culemborg, Nederland · KVK 81661851 · BTW NL003588201B86 · info@lookartsvision.com · +31 6 19 53 08 83
• The contract is concluded when you pay for the order.

2. What the service is

• The Reels Studio edits a short film (“reel”) from your videos, photos and description. The Animation Studio creates, without footage, an animation (animated graphics with text) from your description or your own script.
• Editing and animation are largely done with computer tools, including models from Anthropic (footage analysis, film plan, texts, quality control) and ElevenLabs (voice-over, music, sound effects, speech recognition, language versions). The voice-over is synthetic. Animation graphics come from studio templates and do not show your company, products or people.
• We work only with your material and your description. Figures, prices, dates, contact details and reviews appear only if you provide them - you are responsible for their accuracy.
• If you tick “This is my own script”, the voice-over reads it word for word (without voice-over the text appears on screen); the studio chooses visuals, motion and music. The scene layout is planned by the studio’s tools.
• The video files contain invisible metadata stating that they contain generated content (Regulation (EU) 2024/1689).

3. Length and format

• You order a film of 10 to 90 seconds, set per second. The finished film lasts as long as you order, within ±3 s. For a reel you can also let the studio choose the length (up to 60 s).
• Available formats, file limits (number, size, total duration) and voice-over and caption languages are shown in the order form.

4. Order, price and payment

• You order without an account; you enter an e-mail address for the confirmation, the invoice and the link to the film.
• The price depends on the length and chosen extras. You see it in the form before paying, in euros, including 21% Dutch VAT. The price shown when you order applies.
• You pay in advance via Mollie (e.g. iDEAL, card). Editing starts once payment is confirmed. The Look Arts Vision invoice is sent by e-mail.

5. Start of the service and right of withdrawal

• The film is digital content made to your instructions and not supplied on a physical medium. Editing starts immediately after payment.
• If you buy as a consumer, before paying you expressly agree that the service starts within the 14-day withdrawal period and acknowledge that you thereby lose your right of withdrawal (art. 6:230p Dutch Civil Code). You do this with the checkbox in the order form. The order confirmation is sent by e-mail.
• A delivered film cannot be returned; changes are made through revisions (section 6).

6. Revisions

• Revisions on the same material are included: one for a reel shorter than 30 s, two for a reel of 30 s or more, for a length chosen by the studio and for an animation. You see the number before paying.
• Each further revision is paid before it starts; the price is shown in the revision form. A paid revision that cannot be carried out is refunded.
• Revisions are available while we keep the raw material (section 9).

7. Refusal, failure and refunds

• The studio may decline an order, for example if the material exceeds the limits, the topic or content is outside the offer (section 8) or the studio’s tools refuse the topic. Editing may also fail for technical reasons. In both cases you can adjust the order at no extra cost or ask for a full refund.
• If you choose neither within 14 days of the refusal or failure, we refund the payment ourselves.
• A paid order whose editing has not started can be cancelled with a refund. An order being edited cannot be cancelled.
• Refunds go back the way the payment came, usually within a few working days; a credit note is sent by e-mail.

8. Material, content and rights

• You only send material you have the rights to (including music) and whose publication the people filmed agreed to. You send footage of children only as their parent or legal guardian or with their consent.
• Outside the offer: illegal content, explicit sexual content, hate and violence, infringement of others’ rights (including trademarks) and material of people who did not consent.
• You may use the film without time limits, including commercially, within the rights you hold to the material used. Music, effects and voice-over are generated and licensed for use in this film under their providers’ terms; they are not exclusive.
• We claim no rights to your film and do not use it for our own promotion without your consent.

9. Storage

• An unpaid draft is deleted after 6 hours. Raw material (videos, photos, description) is kept for 48 hours after the last version is delivered, or 14 days after a refusal or failure. Working copies on the editing computer are deleted no later than 3 days after editing.
• You can download the film for 90 days. Order data is deleted after 90 days together with the film; invoice data is kept for 7 years. Details: privacy policy.

10. Availability

The studio works with a queue and does not guarantee a delivery time. Maintenance or unavailability of external services may delay editing; the order then waits in the queue. If editing fails altogether, section 7 applies.

11. Complaints and contact

Send complaints and questions to info@lookartsvision.com with your order number. We reply within 14 days. If the film needs changes, first use the revisions (section 6).

12. Law and disputes

• Dutch law applies. As a consumer you keep the protection of the mandatory law of the country where you live. Disputes are brought before the competent court as provided by law.
• These terms were drawn up in Polish; in case of differences between language versions, the Polish version prevails.